![]() "But they want it done in a way that's easy. "People turn to us because they want a high-quality managed service experience," he said. Along with the company name change, several CCHS subsidiaries and brand names also will consolidate under the Cinch name, including HMS Home Warranty and TotalProtect.Ĭinch CEO Steve Upshaw said the new name was selected after the company went through an assessment process that sought to understand exactly what customers are expecting from a home warranty provider. To emphasize how easy its protection plans are to use, Cross Country Home Services (CCHS) has changed its name to Cinch Home Services Inc. You can file a claim with Cinch Home Services online or by calling the customer service team, which is available 24/7, at 84.CCHS Changes Name to Cinch Home Services: Cross Country Home Services, a top home warranty provider, has changed its name to highlight its effort to leverage web and mobile technology to improve the customer experience and make its services a cinch to use. How do I file a claim with Cinch Home Services? The company has a network of technicians that have undergone extensive screening, including license checks and verification of active liability insurance. Can I choose my own technician for repairs with Cinch Home Services?Ĭinch Home Services will choose a technician for you. You can make unlimited service requests with Cinch Home Services for the covered items in your contract as long as you haven’t reached any maximum coverage caps. ![]() How many service requests can I make to Cinch in a year? ![]() To make sure you understand coverage limitations and exclusions, read your sample contract before signing up for a plan. Additionally, covered items that were improperly installed or repaired might not be covered. Non-mechanical items in your home, such as the roof, windows, walls, and doors, are typically not covered under Cinch Home Services plans. What isn’t covered under Cinch Home Services? So if we accept the buyout we will end up spending ! It seems pretty Cinch is slow-walking this process in hopes we will surrender and settle for the payout.” -Jeff B. We paid $150 to file the service request. If we take the Cinch buyout, we can get about $1,065 from Cinch. We have now gone five days without water and expect another week before they can get a heater…A new heater and installation from Lowes is $1800-$2200. The electric hot water heater started leaking. “W e bought a house last year that came with a home warranty. Here is some feedback a customer shared with our team: I had to call sales sales in con tact, and they with another person and she was able to take care of my problem swiftly.” - Óscar F. I was able to receive with my account what I did not like was well talking to customer service about an issue of an email. I was impressed overall was good experience.” - Linda H. He needed a new part but instead of making us wait, he drove across town to pick it up came back and fixed our problem. The service technician called me before coming and was reliable. “I got a quick response and the service was performed within a weeks time. Here’s a sampling of third-party customer reviews: Some positive reviews praise the staff for being knowledgeable, while some negative reviews and This Old House readers have noted slow response times. Like other top-rated home warranty companies, Cinch Home Services’ reviews consist of feedback from both happy and unhappy customers. Cinch Home Services is accredited by the Better Business Bureau (BBB) and has a B rating.
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